Vanguard MSP Ltd · 18 people · 4 departments · £2.4M ARR
The same map as a working list. Sort it, scan it, and mark what is correct or not working. Changes here show on the map instantly.
Invite the people who actually do the work. Each gets a private link to a warm, adaptive interview with the FDE intake agent — it captures their processes, systems, handoffs and the real-world workarounds, then feeds the audit graph. Aim for everyone in a small team, or a representative per team in a larger one.
Upload the documentation that describes how work is supposed to happen — SOPs, playbooks, checklists. Files are stored privately against this audit and are available to download at any time.
Uploading is free. Reading a document into your map costs a model call, so it is part of abi. Pro and Max: press Read into map on any document to run it. Plain text and Markdown only for now: PDF and Word are not read yet, so export those to .txt or .md first.
A short, relaxed chat about how your work actually gets done. No prep needed, and there are no wrong answers — the messier the reality, the more useful it is.